Senior Service Designer

NZ - Wellington

The Why

This is an exciting opportunity to join a leading consultancy practice where you will have the opportunity to work across large enterprise accounts and really interesting transformation projects.

The What

You will work across a range of service design activities on projects, including client workshops, creative brainstorms, interaction design, and service design definition. This is your opportunity to be part of a team that is creating positive impact for your clients and the world by creating products and services that people love.

As a team you will:

  • Create products that demonstrate outstanding Service & Interaction Design for our clients and their customers.

  • Develop the discipline and practice in our studios.

  • Lead, lean in, be creative, and have fun.

As a Senior Service Designer you will:

  • Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.

  • Contribute to interaction design and service design activities, including client workshops, user interviews, and creative brainstorms.

  • Define interactions and services based on relevant business, technical, and design considerations.

  • Create key Service & Interaction Design

  • Plan, design, facilitate, and synthesize workshops.

  • Be a company ambassador, attending and helping to plan studio and community events, workshops, and conferences.

The How

  • 4+ years of in-depth knowledge and experience of Interaction Design and Service Design across varied users, business problems, and devices.

  • Bachelor’s degree or equivalent experience in a related field.

  • Knowledge of and experience with applying user-centered design processes.

  • Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.

  • Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.

  • Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes.