Customer Experience Specialist

Sydney

The Why

Our client is a new kind of organisation, one that’s as supportive and socially conscious as it is agile and explorative. Their DNA is around having a commercial mind and social heart and it captures who they are at the core. Due to continued growth and development as an organisation, they are now looking to hire a Customer Experience Specialist to join the team

The What

  • Develop and deliver initiatives to increase customer engagement and satisfaction experience.

  • Deliver key initiatives that impact on the continuous improvement of the orginisation.

  • Develop and deliver learning programs

  • Collaborate with business partners to delivery customer and people focussed recommendations

  • Partner with internal stakeholder to developer opportunities to build awareness and capabilities

  • Design, develop, imbed and measure solutions that advocate an improved customer experience

The How

  • Proven track record in the delivery of customer centered process, system and communication improvements

  • Well versed in process improvement methodologies and human centered design techniques

  • Evidence of strong relationship building and stakeholder management skills