Customer Experience Specialist
Our client is a new kind of organisation, one that’s as supportive and socially conscious as it is agile and explorative. Their DNA is around having a commercial mind and social heart and it captures who they are at the core. Due to continued growth and development as an organisation, they are now looking to hire a Customer Experience Specialist to join the team
Develop and deliver initiatives to increase customer engagement and satisfaction experience.
Deliver key initiatives that impact on the continuous improvement of the orginisation.
Develop and deliver learning programs
Collaborate with business partners to delivery customer and people focussed recommendations
Partner with internal stakeholder to developer opportunities to build awareness and capabilities
Design, develop, imbed and measure solutions that advocate an improved customer experience
Proven track record in the delivery of customer centered process, system and communication improvements
Well versed in process improvement methodologies and human centered design techniques
Evidence of strong relationship building and stakeholder management skills